Take quality as the core and service as the guarantee
Satisfying customer needs is our goal; serving the customer is our service tenet; and customer satisfaction is the criterion by which we measure our work.
Shanghai Renle adheres to the spirit of continuous self-improvement, pragmatism, and innovation, steadily accumulating progress and working diligently. We apply the concept of "high-tech, high-end applications, excellence, and sustainable development" to communicate the strength of our brand to the world. Every step is solid, every day is excellent.
Through 20 years of tireless effort, we have utilized new products, technologies, and distinctive service advantages to create a legacy in the field of motor transmission. We have become a national industry leader, comparable to international brands.
Service philosophy
Focusing on customers, understanding their needs, and establishing demand-oriented service processes are key to enhancing customer service and marketing innovation capabilities. This enables the creation of a robust, integrated customer service system.
- Providing customers with convenient and professional high-quality services.
- Offering businesses comprehensive and accurate market intelligence.
Service resources
We have established over 140 after-sales service outlets nationwide, with more than 120 professional sales and service engineers, and a 24-hour customer service center for after-sales support.
National unified technical service hotline: 800-8200785
Service Platform
Renle is committed to building a global service system that is "customer-centric." By integrating both domestic and international service resources, we have created three shared platforms: a logistics center, a service center, and a call center, all designed to provide customers with high-quality, one-stop service. Renle integrates the concept of customer service into all aspects of our business, including research and development, manufacturing, sales, and service. In each of these areas, we remain focused on the customer, striving to maximize customer satisfaction and loyalty.